“You were very responsive to our requirements and great at meeting deadlines. The fieldwork was conducted in a very professional manner, but at the same time in a way that was appropriate to the respondents and allowed us to get the most from their feedback. The research findings are extremely useful and some have already been implemented.”
Insight Manager, Education Sector

“Excellent advice on the research approach as well as great quality moderation for a complex project.”
Marketing Director, Technology Sector

“Provided a research solution that worked well for our requirements. The results have positively impacted on the number of bookings for our event which has exceeded our expectations.”
Marketing Manager, Events Sector

“I can always rely on you to think past just looking at the data superficially – you always strive to truly understand what respondents are saying and ensuring that the data is reliable.”
Research Manager, Education Sector

"I have been incredibly impressed with how proactive they are and how they undertake work that is above and beyond what I would expect. Every project has run smoothly and they have helped us understand the implications for our innovation process."
Marketing Manager, Consumer Healthcare Sector

"I have a strong sense that it is more than a job - their passion for their work is clear. I know that my research projects are in safe hands with know research."
Marketing Manager, FMCG Sector

evaluate

We have worked with many organisations to help them evaluate perceptions of their products and services.

We recently completed a 3 year research study for the Leadership Skills Foundation as part of the Your Time programme, which aimed to encourage girls into volunteer leadership positions. We used a range of research methodologies including telephone interviews, online surveys and in-person interviews to gain feedback from the young volunteers and the adult session coordinators to understand more about the programme and how the charity could better work with them. Each year we compiled an illustrative and engaging report to demonstrate the strengths and opportunities of the initiative, bringing to life the findings whilst giving clear direction for the future.

In 2024, we conducted research with customers of a High Street bank to test one of their online systems. We completed depth interviews which identified how the system could be improved, both in terms of functionality and communications.

We’ve also worked extensively with a major national events venue, helping them to evaluate customer satisfaction. Our approach combined quantitative measurement with qualitative understanding through depth interviews, to give the client clear guidance on how they could respond to changing customer needs.

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